Refund policy

For over 25 years, Jay Strongwater has been pleased and proud to offer handcrafted designs of exceptional quality to our customers. If your order fails to meet your expectations for any reason, you may return it within 30 days of receipt for a refund, credit, or exchange. Please contact our customer service department to begin the return or exchange process. To ensure a long and happy life for your Jay Strongwater design, please refer to our care and use page. If damage occurs during the lifetime of your Jay Strongwater product, please contact us to determine the best method to repair it.

If you are displeased with your purchase for any reason, please contact our customer service department by phone or email, within 30 days of receipt, and we will gladly return or exchange any unused item.

If an item is received damaged, please contact our customer service department, within 30 days of receipt, and we will be happy to send you a return shipping label and provide a replacement immediately.