Product Assurance

Our Promise to You

For over 35 years, Jay Strongwater has been pleased and proud to offer handcrafted designs of exceptional quality to our customers. Please contact our customer service department to begin the return or exchange process. To ensure a long and happy life for your Jay Strongwater design, please refer to our care and use page. 

Returns / Exchanges

If you are displeased with your purchase for any reason, please contact our customer service department by phone or email, within 30 days of receipt, and we will gladly return or exchange any unused item.

If an item is received damaged, please contact our customer service department, within 30 days of receipt, and we will be happy to send you a return shipping label and provide a replacement immediately.