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Frequently Asked Questions

Shop Pay

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: Options depend on your purchase amount, and a down payment may be required. State notices to consumers

Returns & Repairs

For over 25 years, Jay Strongwater has been pleased and proud to offer handcrafted designs of exceptional quality to our customers. If your order fails to meet your expectations for any reason, you may return it within 30 days of receipt for a refund, credit, or exchange. Please contact our customer service department to begin the return or exchange process. To ensure a long and happy life for your Jay Strongwater design, please refer to our care and use page. If damage occurs during the lifetime of your Jay Strongwater product, please contact us to determine the best method to repair it.

Click Here for more information about Returns, Repairs, and Exchanges.


Shipping Policy

We offer free ground shipping on all orders within the United States. Please allow up to seven business days for your order to ship.

Care & Use


Click Here for Care & Use instructions.



Is this the official Jay Strongwater website?


Yes. Please contact our customer care team if you have any questions or concerns about our website or any other website selling Jay Strongwater merchandise.



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